If you would like to contact Shona with a question please first check the frequently asked questions below as it is possible someone could have asked it before.
If you cannot find the answer you're searching for please do not hesitate to make Contact.

I can't find the product I'm after. Can I suggest you try to get it in stock? Yes. If you would like to suggest a product please contact Shona. It is not guaranteed that the required wholesaler will be found, but if you're product idea is interesting and liked then great lengths will be taken to certainly try.

How long is shipping? We suggest you check the Shipping page for details. However, Depending on where you live in the world shipping could be anywhere from 1-3 days within Australia to possibly 14 days for International. Hoop-Lah, unfortunately is not in control of your postmen. As soon as Hoop-Lah receives your order your product will be usually posted that day. You can select your shipping method as 'express' which is a little more expensive, but guaranteed to be posted directly to you within 24 hours. (Please check the Shipping page mentioned above)

How do I know when my product has been shipped? We will contact you via email to let you know when your orders have been shipped out so you know to keep an eye out for the postman!

What are your payment methods? Hoop-Lah.com accepts Credit Cards and Debit Cards with PayPal, and Direct Deposit.
For Direct Deposit please Contact us.

Do you negotiate on price? No. Please do not contact Shona asking to drop the price of an item. Hoop-Lah are constantly having sales so please check item pages often. However! If you find the item cheaper on another site then you may make contact, we will do some research and next time you check back the item could be lowered!

Where is my item shipped from? Your item is shipped from Sydney, NSW, Australia.

How do I know my payment details are secure? Hoop-Lah.com uses PayPal to manage your Shopping Cart. Using PayPal to manage a shopping cart and your personal details is one of the easiest and most secure procedures on the web. For more information on PayPal's security please visit their website Here.

Do you accept affiliates? Yes. If you would like to be an affiliate please use the contact form.

Is my product brand-new? Yes! At Hoop-Lah the product is ordered straight from the wholesaler and then straight to you. There is no tampering with boxes along the way!

Can I have my item gift-wrapped? Most items will come in a beautiful HOOP-Lah Designs gift-box. However if you require specific gift-wrapping please leave your specifications in the form box provided during the payment process.